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FAQ

We are here to help you!

  • Your well-being is our top priority.
    We are taking the highest precautions to ensure a safe and welcoming stay for all our guests. Comprehensive prevention measures have been implemented throughout the hotel:

    • Antibacterial stations are available in all common and private areas.

    • Guests and staff are kindly asked to maintain social distancing in shared spaces, including the yoga shala, restaurants, and Gratitude Tent.

    • Cleaning and disinfection protocols have been intensified, with special attention to high-touch surfaces.

    • Our staff follows strict hygiene procedures before entering the property.

    To learn more about our enhanced health and safety protocols, click here to download the full document.

  • Yes. Please contact Info@behoteles.com. If you plan to book rooms individually, please mention that you will be traveling in a group.

  • We love your four-legged friends, but due to the fragile ecosystem we reside, we kindly ask guests to leave their pets at home.

  • Yes, we offer vegan, vegetarian and gluten-free dishes on our menus, and most of our food can be adapted for intolerances or allergies. Please let your server know of any special requirements or food allergies so that we can prepare your favorite dishes and drinks risk-free.

  • Due to the organic architecture of the hotel, wood, sand and concrete built among the jungle, we do not recommend our hotel for people with wheelchairs or mobility impairments. Please feel free to contact us for further details or recommendations.

  • We offer complimentary parking for our guests with round-the-clock surveillance and valet service from 9am to 9pm, including Tesla charging. Please indicate on your booking if you will rent a car for your holiday. Non-hotel guests can utilize parking with a minimum consumption of $200 per person at the restaurant or beach club.

  • Cancun International Airport is located 130 KM from the hotel, approximately 2 hours by road. We can arrange a private transportation service for your convenience, offering you a one way or round trip, which must be requested, confirmed and paid in full within 48 hours prior to your arrival.

  • The cancelation policy will depend on the type of rate you choose; we have refundable and non-refundable ones. Please contact one of our agents to learn more and find the rate that best suits you.

  • Nômade Temple Tulum Hotel welcomes all ages!

  • Yes, we would be honoured to host such a special event for you. For more information, please contact events@nomadetulum.com

  • Yes! You can head straight to the restaurant to be seated by the hostess or you can make a reservation at the following link for either of our restaurants: https://bit.ly/3kgny35

  • All wellness events are free for Nômade and Be Tulum Hotel guests, who have priority as we operate with limited capacity. Guests can also attend to our Yäan Healing Sanctuary Yoga Classes. There is a fee of $20 USD for outside visitors and $10 USD for locals, who are welcome to participate. For reservations please register at: journeydesign@nomadetulum.com *Please note there is an entrance fee of $50 USD for outside visitors for our Temazcal Ceremonies, and events can be cancelled without prior notice due to bad weather.

  • We would love to host you at the Beach Club! We do have a $100 USD food and drink minimum per person for outside visitors. The pools and beach

    beds are for guests only, but we have comfortable sofas and bean bags for you to enjoy (subject to availability).

  • We are open to receive all event requests, and will determine if it’s possible to custom in our gathering spaces. Please email our Group & Weddings Coordinator to inquire: events@behoteles.com

  • We have a full and enriching onsite program dedicated to music, workshops and wellness (yoga, meditation, breathwork, etc). All events are free for Nômade and Be Tulum Hotel guests, who have priority based on availability. *There is an entrance fee of $20 USD for outside visitors and $10 USD for locals. For reservations please register at: wellness.assistan-t@nomadetulum.com . *There is an entrance fee of $50 USD for outside visitors for our Temazcal Ceremonies, and events can be cancelled without prior notice due to bad weather.

    For more information:

    Brochure: https://goo.su/pFyj

    Website: https://goo.su/EUCJz

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