FAQ
We are here to help you!
Your well-being is our top priority, and we are taking the highest precautions to receive you and ensure a safe stay for all visitors.
We have implemented detailed prevention measures within the hotel. Antibac-terial stations can be found in all common and private areas; guests and staff are asked to maintain social distancing in communal areas, including the yoga shala, restaurants and gratitude tent; and cleaning and disinfection has increased in all spaces with an emphasis on frequent contact surfaces.
Our staff also follows strict hygiene measures upon entering the property, and we have medical assistance from our permanent onsite doctors.Our staff also follows strict hygiene measures upon entering the property, and we have medical assistance from our permanent onsite doctors.
If you want to learn more about our elevated protocols, click here to download the full document: https://goo.su/lpn0
Yes, please contact sales@nomadetulum.com. If you plan to book rooms individually, please mention that you will be traveling in a group and the group code if you already have one.
We love your four-legged friends, but due to the fragile ecosystem we reside, we kindly ask guests to leave their pets at home.
Yes, we offer vegan, vegetarian and gluten-free dishes on our menus, and most of our food can be adapted for intolerances or allergies. Please let your server know of any special requirements or food allergies so that we can prepare your favorite dishes and drinks risk-free.
Due to the organic architecture of the hotel, wood, sand and concrete built among the jungle, we do not recommend our hotel for people with wheelchairs or mobility impairments. Please feel free to contact us for further details or recommendations.
There are public parkings at Chiquila port, the cost depends on the availability and seasson.
Cancun International Airport is located 2 – 2:30 hours to Chiquila Port + 30 minutes to cross to the island
The cancelation policy will depend on the type of rate you choose; we have refundable and non-refundable ones. Please contact one of our agents to learn more and find the rate that best suits you.
Yes, we would be honoured to host such a special event for you. For more information, please contact: sales@nomadetulum.com
Yes! You can head straight to the restaurant to be seated by the hostess.
All wellness events are free for Nômade Temple Hotel guests, who have priority as we operate with limited capacity.
We would love to host you at the Beach Club! We do have a $100 USD food and drink minimum per person for outside visitors. The pools and beach beds are for guests only, but we have comfortable sofas and bean bags for you to enjoy (subject to availability).
We are open to receive all event requests, and will determine if it’s possible to custom in our gathering spaces. Please email our Group & Weddings Coordinator to inquire: sales@nomadetulum.com
We have a full and enriching onsite program dedicated to music, workshops and wellness (yoga, meditation, breathwork, etc). All events are free for Nômade Temple Hotel guests, who have priority based on availability.
*There is an entrance fee of $20 USD for outside visitors and $10 USD for locals. *There is an entrance fee of $50 USD for outside visitors for our Cacao Ceremony, and events can be cancelled without prior notice due to bad weather.
Yes. Nômade Temple Holbox is an adults-only (+18) hotel, thoughtfully designed for guests seeking to disconnect, unwind, and reconnect in an intimate beachfront setting. Our accommodations, wellness spaces, restaurants, and experiences are exclusively reserved for guests aged 18 and over.